Home Services
|
|
Computing Explained understands that the home user is
the least supported
of all computer users and aims to assist with resolving all questions and issues
that may arise with computers and IT equipment around the home. |
|
The broadband internet revolution has created many sources in order to track
down the answers to most questions and problems. However, it is often the case
that hours of scouring the manufacturer's website, forums and technical websites
still doesn't achieve the result you were looking for. What's worse is that the
language used can be very confusing and assumes a high level of technical
knowledge.
|
Areas of Relevant Expertise
|
- Setting up, updating, optimisation and troubleshooting of Microsoft Windows and
Office software.
- Troubleshooting of all hardware and software errors, problems and performance
degradation.
- Hardware, software and IT service purchasing advice.
- Anti-virus and Anti-spam advice and support.
- Backup solutions.
- Wired and secure wireless networking on-site installation.
- Low cost ADSL/Broadband supply and setup.
|
Online / Telephone Support
|
|
We primarily offer online or telephone support in order to diagnose and resolve
the issues and problems that have presented themselves. 95% of cases are
resolved using this method.
|
On-site Support and Installation
|
|
Computing Explained can also come on-site to resolve highly technical issues or
to install wired or secure wireless networks.
|
Simple and
Transparent Cost
|
|
We believe strongly in simple and transparent pricing of our home services.
-
Hourly rate of £25 or part thereof.
-
On-site visits incur an additional mileage charge of 50p per mile based on
round trip travelling from our offices in St Ives, Cambridgeshire.
-
NO premium numbers.
-
NO fee for unresolved cases.
|