ADSL/Broadband Installation and Migration

Computing Explained has formed an agreement with a leading Internet Service Provider (ISP) so that we can offer a range of packages providing high quality ADSL lines to your home or office.

The benefits of this arrangement are:

• You maintain a single point of contact for all IT related issues.
• A personal level of service with a company that already knows your business and the importance of your ADSL connection.
• No expensive long calls to inefficient helpdesks.
• All IT services are fully itemised on one single monthly bill.

Our HomeMax service is designed for the home or small office users and has speeds of up to 8Mbps download and 448Kbps upload.

Our Office Max service is for premium business users and benefits from higher upload speeds of up to 832Kbps.

We can usually migrate your ADSL connection from other ISPs to Computing Explained free of charge. The exception is those that migrate from an LLU provider, where there is a fee payable of £40 + VAT. Please see our migration page for further information regarding migration to/from Computing Explained.

Bonded ADSL Lines

We are specialists at bonding, or connecting, up to 4 ADSL lines together through specialised equipment that essentially doubles, triples or quadruples both the download and upload speeds. Using this method, you can obtain theoretical downloads speed of up to 32Mbps and upload speeds of up to 3Mbps.

Computing Explained will supply the specialised equipment and an engineer will come on-site to finalise the installation for a one-off additional cost, which is quoted upon application.

1. The speed of the connection provided is dependant on the length and the quality of the copper line between your premises and the BT exchange. Computing Explained will always install the best possible speed.
2. All ADSL packages are on a 12 month contract. You have the right to cancel at any time after the contract termination date by giving 30 days notice and no cancellation charges would apply. A cancellation charge equivalent to the remaining months of the contract will be levied for cancellation of the service within the initial 12 month contract period.
3. Peak times for HomeMax connections is defined as Monday - Friday 8am - 10pm. Off-peak is it all other times.
4. Peak times for OfficeMax connections is defined as Monday - Friday 8am - 8pm. Off-peak is as all other times.
5. Customers who use more than their fair usage of their download transfer allocation will be charged at the next highest level plus a service charge of £5.00 + VAT.